CUSTOMER SUCCESS
Dylan Taylor
Project Success Team Supervisor
Over the top communication. That's the big one.
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STORY SNAPSHOT
The short version of Dylan's path.
A quick look at the background, motivation, and standard behind the work.
ORIGIN STORY
How Dylan got here
Before Raptor, I spent several years working in logistics. That's actually where I met our owner Cameron. We worked together in that world, so when he brought me on to the Raptor team, it just made sense. We already had that trust and working relationship built, and I was ready for something new.
HOMEOWNER EXPERIENCE
What to expect
Over the top communication. That's the big one. From the moment we're on your project, you're going to know what's happening and when. Beyond that, you can expect us to treat your property like it's our own, a professional install from start to finish, and a true 5-star experience. That's the standard, not the exception.
THE STANDARD
What should homeowners say?
That we had great communication, that we made a real difference, and that it was the best customer experience they've ever had. If they're saying all three of those things, I know we did our job right.
FULL BIO
More of Dylan's story.
Over the top communication. That's the big one. From the moment we're on your project, you're going to know what's happening and when.
One job that always stands out to me is Mike Kuar's project. His wife actually made lunch for our entire crew while we were working. That moment stuck with me. It was a reminder that the people we're doing this for are genuinely kind, and they appreciate what we do. That's the stuff that keeps you going.
Homeowner focus: Over the top communication.
The goal: That we had great communication, that we made a real difference, and that it was the best customer experience they've ever had. If they're saying all three of those things, I know we did our job right.
BEYOND THE ROOF
Local roots, family, and life outside the job.
A few details that help you get to know Dylan beyond the project.
FUN FACT
Day Off
With my family, and if the weather's good, we're outside. Doesn't really matter what we're doing as long as we're out of the house and together.
FUN FACT
If Not Roofing
I'd be producing short films and creative projects. That's always been a passion of mine.
FUN FACT
Walk-Up Song
"100 Shots" by Young Dolph. Every time.
START HERE
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