CUSTOMER SUCCESS
Audrey Kinney
Executive Assistant
I'm the account service manager for Mike Kinney. My job is to keep homeowners informed with communication and updates through every transition and stage of their Raptor experience.
Email Audrey
STORY SNAPSHOT
The short version of Audrey's path.
A quick look at the background, motivation, and standard behind the work.
ORIGIN STORY
How Audrey got here
Before Raptor, I owned my own personal training business. Making the move into the roofing industry was a completely different world, but the passion for helping people carried right over. It's the same drive, just a different arena.
HOMEOWNER EXPERIENCE
What to expect
I'm the account service manager for Mike Kinney. My job is to keep homeowners informed with communication and updates through every transition and stage of their Raptor experience. From the moment your project kicks off to the moment it wraps up, I'm the person making sure nothing falls through the cracks and you always know where things stand.
THE STANDARD
What should homeowners say?
That I made the whole process simple and stress free. Roofing can feel overwhelming, and my job is to make sure it doesn't.
FULL BIO
More of Audrey's story.
I'm the account service manager for Mike Kinney. My job is to keep homeowners informed with communication and updates through every transition and stage of their Raptor experience. From the moment your project kicks off to the moment it wraps up, I'm the person making sure nothing falls through the cracks and you always know where things stand.
So many homeowners are unfamiliar with their options when it comes to large home improvements like roofing. Being able to educate them so they can have the best possible results for their projects is really fun to me. Watching someone go from confused to confident? That's the best part.
Homeowner focus: I'm the account service manager for Mike Kinney.
The goal: That I made the whole process simple and stress free. Roofing can feel overwhelming, and my job is to make sure it doesn't.
BEYOND THE ROOF
Local roots, family, and life outside the job.
A few details that help you get to know Audrey beyond the project.
FUN FACT
Day Off
Being a mom to all my littles and enjoying home life. That's where my heart is.
FUN FACT
If Not Roofing
I'd own a mobile coffee business. Still out there serving people, just with lattes instead of roofing updates.
FUN FACT
Walk-Up Song
She's accepting suggestions. Submit yours at your next inspection. 🙂
START HERE
Talk with the Raptor Roofing team.
Need a roof inspection, a second opinion, or help planning an exterior project? Start with a free inspection and a clear next step.