Mike Kinney

How'd you end up at Raptor?

There's nothing before roofing. I was born on a roof. I got started with Raptor the day the owners decided to start the company. This thing has been in my blood from day one.

So a homeowner books an appointment and you pull up. What happens next?

By the time I leave, that homeowner is going to know more about their roof than they ever did before. I provide great information, a clear understanding of what the issues are if there are any, and a straightforward plan for how we go about fixing them. No confusion, no guessing. You're going to walk away educated and confident about what's happening with your home.

What do you want every homeowner to walk away saying about you?

"He did exactly what he said he would do." That's it. Nothing fancy. Just follow through.

What's the part of this job that really gets you fired up?

Teaching homeowners about using their insurance to save them money. One of my clients wasn't going to be able to have Christmas for her kids because she had to pay out of pocket to fix her roof. I helped her file a claim with her insurance and got it covered. We helped her save Christmas. That's the kind of stuff that reminds you why you show up every day.

On your day off you're ___?

No days off.

If you weren't in roofing?

I'd just be coaching basketball. That's the only other thing that gets me going like this.

Walk-up song?

"One" by Metallica. Heavy hitter energy only.